a - z Guide

To view our privacy policy, please click here: https://visitlethbridgearena.ca/privacy-policy

Accessible Parking Stalls 
There are stalls located within the West and North lot.

Attendants 
All attendants must pay for their own ticket. For more information, please contact 403-320-4040 or 403-329-7328.

Washrooms 
The main washrooms located by Section G and M both include accessible stalls. Family and Accessible washroom in section F and N

Seating 
All accessible seats are located on the main concourse in Sections F, J, and N (10 seats available in each). 

Please Note: Wheelchairs and scooters are not permitted on the floor during events. 

Our goal is to promote responsible alcohol service and enhance fan safety and enjoyment. Staff are trained in responsible alcohol management.

Rules and Regulations Governing Alcohol Management
- Any person purchasing, possessing, or consuming alcohol must be 18 years of age or older and must produce an acceptable photo ID proving their age.
- Alcohol from outside the building CANNOT be brought in
- Any person found inside the building with alcohol not purchased in the venue is subject to immediate eviction.
- Intoxication in a public place is a criminal offence.  Any person found on the property in an intoxicated state will be removed from the premises.

Service Times
The venue will not serve more than a two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron.  The venue will not serve any patron whom we believe to be intoxicated.  Patrons are not permitted to bring in alcohol beverages of any kind into the venue and may be subject to eviction by doing so. All purchases of alcoholic beverages are intended for consumption in the venue ONLY and may not leave the building. Patrons who appear 30 years old or under will be ID checked by either server staff and/ or security.  In some circumstances Id may be checked repeatedly.

Please Note: Alcohol policies are subject to change without notice and may vary upon each Special Event.

Animals or pets are not permitted in the venue, with the exception of service animals for fans with disabilities.  A service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability. 

ATM™s are located on the main concourse near the NE and NW entrances and in the CWB Lounge.

The South Country Co-op Ticket Centre offers convenient, accurate and professional Ticketing Services. Tickets can be purchased online by CLICKING HERE, By Phone at (403) 329-7328 Or In Person at VisitLethbridge.com Arena or Yates Theatre.

Please Be Aware Of Re-Sale & Fake Ticketing Websites. Always Remember To Use www.visitlethbridgearena.ca or Call (403) 329-7328

THE SOUTH COUNTRY CO-OP TICKET CENTRE HOURS OF OPERATION

VisitLethbridge.com Arena - 2510 Scenic Drive South

MAIN TICKET CENTRE - NE SIDE OF THE BUILDING
Monday thru Friday 10:00am - 5:00pm 
Saturday & Sunday: CLOSED

Please note: NW Ticket Centre is only open on event days.
Please note: Ticket Centre is open extended hours on event days.

YATES MEMORIAL THEATRE
Located: 1002 - 4th Avenue South (Next to City Hall and the Old Court House) 
Monday thru Friday 10:00am - 5:00pm
*Event days to be determined*  
 

Please note: Ticket Centre at all locations are closed on the following stat holidays* with the exception of an event!
* If the stat holiday lands on a Saturday/Sunday, the Ticket Centre at all locations will be closed the following Monday with the exception of an event!

• New Years Day - January 1
• Family Day - Third Monday in February
• Good Friday - Friday before Easter Sunday
• Easter Monday - Monday after Easter Sunday
• Victoria Day - Monday before May 25
• Canada Day - July 1
• Heritage Day - First Monday in August
• Labour Day - First Monday in September
• National Day of Truth and Reconciliation - September 30
• Thanksgiving - Second Monday in October
• Remembrance Day - November 11
• Christmas Day - December 25
• Boxing Day - December 26

Payment Methods / Telephone Services/ Online Services 

• By telephone: (403) 329-7328 - VISA, AMEX, or Mastercard 
• In person: Cash, Cheques*, VISA, AMEX, Mastercard or Interac 
• Online: VISA, AMEX, or MasterCard

*Cheques will be accepted for Groups and Businesses only. Cheques must be made payable to "City of Lethbridge"*

Ticket Inquires: For all ticketing inquiries please contact the Ticket Centre by phone (403) 329-7328, email ticketinfo@lethbridge.ca, or in person.

GENERAL OFFICE HOURS OF OPERATION

VisitLethbridge.com Arena - 2510 Scenic Drive South

Monday thru Friday 8:00am - 4:30pm  
CLOSED: Saturday, Sunday, and STAT Holidays* 
*SEE THE STAT HOLIDAYS BELOW TICKET CENTRE 

Lethbridge Hurricanes: For any information regarding the Lethbridge Hurricanes please visit the Hurricanes office located on the North West side of the VisitLethbridge.com Arena or the Ticket Centre.   Phone: (403) 328-1986 or lethbridgehurricanes.com 

If your seat is broken or dirty, please contact the nearest host for further assistance.

The venue has a variety of events happening year round. 

Take a look at our list here: Calendar of Events

For most events, the use of flash photography and professional equipment, video or audio recording is not permitted.  However, small point-and-shoot cameras are generally permitted.  As the camera policy for each event varies, we recommend that fans contact the General Office (403-320-4040) or the Ticket Centre (403-329-7328) prior to the event to confirm the camera policy.

Located on the third floor of VisitLethbridge.com Arena, the Canadian Western Bank lounge offers a house made menu and full bar. We are open 2 hours prior to puck drop for WHL Hurricanes Games, and post-game on Friday nights for the fan community. Reservations, and specialty menus are available.

The Canadian Western Bank Lounge also offers pre-event dinners, parties, and buffets. Inquiring about a specific event? Please get in touch! 

We also host Meetings, Banquets, Conferences, Client Appreciation Events, Award Ceremonies, Celebration of Life and much more!

Looking for more information or to reserve?

Contact

loungeinfo@lethbridge.ca

In rare circumstances, an event at the VisitLethbridge.com Arena or Yates Memorial Theatre may be postponed, cancelled, or have a venue change.  If this does occur, all patrons will be contacted by email and/or phone with the process information.

Children who are 2 years and younger may enter without a ticket, but must sit on the lap of an accompanying adult and may not take up a seat.  Any patron, regardless of age, who wishes to have a seat must purchase a ticket. 

Please Note: This policy is subject to change without notice and may vary upon each Special Event. 

Fan courtesy is an important element at the venue.  We kindly request all guests be respectful of others around them.  Any guest who interferes with the enjoyment of another individual during an event is subject to eviction from the building. 

During performances, we ask all guests to remain seated for the duration of the performance or until an appropriate break occurs. Depending on the demographics of some events (such as concerts), standing may be accepted as normal protocol. During game play, please wait for the whistle before proceeding to your seats.

Unacceptable behaviors include, but are not limited to the following:

- Standing on chairs

- Drunk and disorderly conduct

- Fighting or challenging others to fight

- Exposing private body parts

- Interference with or delay of the game/event

- Violation of the local, provincial or federal laws and statutes

- Throwing, discharging or launching any liquid substance

- Willfully and maliciously disturbing another patron/employee with loud and unreasonable noise

- Using profanity and/or offensive words which may provoke a violent attack from others

- Use of abusive, profane or threatening language to staff

Complaints regarding the provision of services to patrons should be directed to the Information Centre located inside the North East arena doors during events or to the General Office (403-320-4040 or VLAInfo@lethbridge.ca) during normal business hours.

The venue offers a wide range of food services from 5 full concessions, 2 kiosks and 1 satellite concessions located on the concourse level.

The VisitLethbridge.com Arena also operates a concession at the north end on the ice level. This concession is not open for all events but is normally available during Concerts and larger Special Events.

CONCESSION MENU

NW (in Section NN) and NE(in Section FF) Concessions
These locations offer a variety of burgers including Hamburgers, Cheese Burgers, Bacon Cheese Burgers. These locations also feature Chicken Dippers, Hotdogs, Cheese Smokies, French Fries, Onion Rings, Poutine, Warm Pretzels, Nachos, Popcorn, Taco-in-a-bag.

N Concession(in Section JJ) 
These locations offer a variety of burgers including Hamburgers, Cheese Burgers, Bacon Cheese Burgers. These locations also feature Chicken Dippers, Hotdogs, Cheese Smokies, French Fries, Onion Rings, Poutine, Warm Pretzels, Nachos, Popcorn, Taco-in-a-bag.

SW Concession (in Section RR) 
This location offers Hotdogs, Popcorn, Warm Pretzels, Nachos and Novelty Ice Cream. 

SE Concession (in Section BB) 
This location offers a selection of Dominoes Pizza by the slice including Pepperoni, Hawaiian or Cheese. This signature pizza is served Hot and Fresh. Additional items include Hotdogs, Warm Pretzels, Nachos & Popcorn.

North End (in Section II)– "Coffee Kiosk" 
This location offers a variety of coffee and flavoured coffees. Top your coffee off with a liqueur or enjoy a refreshing Smoothie.

North End (in Section KK)– "Mini Donut Kiosk" 
This location offers fresh mini donuts, lemonade, pink lemonade, ice tea and passion fruit.

South East End (in Section AA)– "Hawaiian Shaved Ice" 
This location offers flavoured shaved ice and hot nuts.

South West End (in Section SS)– "Ice Cream Dots" 
This location offers a variety of flavors of ice cream dots.

In Section EE and OO we also have "Vending Machines" available.

Gift Certificates
Available at either Ticket Centre in any denomination. These can be used at all VisitLethbridge.com Arena concession locations including offsite concessions.

VisitLethbridge.com Arena Dedicated Staff - Call us anytime. We are ready to assist you with any of your booking needs, and/or event information. The venue offers diverse experiences to name a few: sporting events, concerts, staff retreats, conventions, catering, and special events. 

All staff are located at : 
VisitLethbridge.com Arena
2510 Scenic Drive South 
Lethbridge, AB 
T1K 1N2 
Phone: (403) 320-4040 
Email: VLAInfo@lethbridge.ca

Acting General Manager
Jennifer Norsworthy 
Phone: (403) 329-7361 
Email: jennifer.norsworthy@lethbridge.ca 

Sponsorship and Sales Manager
Becky Little 
Phone: (403) 320-4119 
Email: becky.little@lethbridge.ca

Event Coordinator
Robin Sakamoto
Phone: (403) 320-4058
Email: robin.sakamoto@lethbridge.ca 

VisitLethbridge.com Arena
2510 Scenic Drive S 
Lethbridge, AB 
T1K 1N2 

Our main entrance is located through the NE doors.
NW doors are open for most events. SW entrance is open for regular season  WHL Hockey games. Lounge event doors vary by event

Yates Memorial Theatre 
1002 4th Ave S 
Lethbridge, AB 
T1J 0P5 

Doors typically open one hour prior to all events and games.  
Yates doors typically open half an hour prior to all events. 
Door opening times may vary according to the nature and preference of the event. 

There is 1 elevator located on the North West and 1 elevator located on the North East side of the building. Floor access at most events is via the NE elevator only.

Emergency exits are located throughout the venue and are clearly marked within illuminated red signage. Venue staff have been trained in proper procedures for emergency response and will assist you in evacuating the premises. 

Employment opportunites are also posted on the City of Lethbridge website at http://www.lethbridge.ca or CLICK HERE for the direct link. 

For Equipment Rental please contact: 

Robin Sakamoto 
403-320-4058 
robin.sakamoto@lethbridge.ca 

During all public events, the venue no longer allows re-entry into the facility, unless circumstances require it. Once you enter the facility with a ticket for an event, if you decide to leave prior to the end of the event, there will be no re-entry allowed. This will allow the venue to provide better security for its patrons and clients, and limit potential issues during major events. There are times special circumstances may require people to re-enter the building which can be arranged with venue staff at the entrance doors, otherwise there is no re-entry during events. 

Attendants are available to assist any guest in need during all public events.  The First Aid Room is located on the North East side of the arena on the main concourse (beside Coffee Kiosk). 

Gift Certificates are great gifts for family, friends, co-workers and employees. Available at either Ticket Centre location or by phone 403-329-7328 or online CLICK HERE.

Please contact Robin Sakamoto for more information.

Robin Sakamoto 
403-320-4058 
robin.sakamoto@lethbridge.ca 

If you notice a lost child or if you become separated from your child please find a venue staff immediately for assistance. Found children will be taken to the Guest Services located within the North East arena doors.

If you have lost an item during an event, please visit the Guest Services located in the North East arena doors. For all Lost and Found inquiries after the date of the show, please contact our General Office at 403-320-4040. 

Items found before, during or after an event should be turned into a Hostess and will be taken to the Guest Services located within the inside of the North East arena doors.  Items will be logged and kept for 90 days. Items may be donated to charity or disposed of at the discretion of the building management after 30 days. 

Please contact the General Office at 403-320-4040 or VLAInfo@lethbridge.ca for lost items. 

For Lost items please complete this form.

Once an event ticket(s) is purchased, it becomes the buyer's property and responsibility.  Reissuing of event ticket(s) is left to the discretion of the promoter representing the event.  If approved by the promoter and venue management, a fee per ticket will be charged to the patron.  This applies to all Lethbridge Hurricane Season Tickets.

For Information on Luxury Suites Click Here: https://visitlethbridgearena.ca/premium-seating/luxury-suites

For Information on Lounge Seats Click Here: https://visitlethbridgearena.ca/premium-seating/luxury-lounge-seats

The venue has two locations for concert/event merchandise typically located within the North East and North West entrances on the main concourse.  This may vary depending on the event. 

The Hurricanes "Top Shelf" store is located in the North West corner of the main concourse by the Mini Donut Shop.  Call the Hurricanes office for additional information at 403-328-1986.

North lot: 405 stalls (Accessible Parking 40 stalls )

North West lot: 231 stalls

West lot: 637 stalls (Accessible Parking 12 stalls )

East lot: 305 stalls

Public Parking: 1610 Total Stalls (52 Accessible Parking)

Our Luxury Suite parking is located in the North West lot, and patrolled by Security.

Paid Parking will be in effect as of September 1, 2022. Click Here for more information.

For safety reasons, fans are refused entry if they are in possession of prohibited items.  Illegal items will be turned over to Lethbridge Police.  If a fan is found in faciilty with prohibited items, the items will be confiscated and in some cases, the fan may be evicted from the building. 

Prohibited Items include (but are not limited to): 
- bottles 
- cans 
- coolers 
- aerosol cans 
- weapons and/or fireworks 
- skateboards 
- rollerblades 
- roller skates 
- alcohol/outside food or beverage*
- illegal drugs 
- cameras, sound and/or video recording devices as per event restrictions 
- helium balloons 
- stolen tickets 
- backpacks/large bags/luggage 
- air horns/whistles/noisemakers/laser pointers of any kind
*This list of prohibited items may vary based on events. 

Unapproved solicitation; including the parking lot area is prohibited and may result in eviction

VisitLethbridge.com Arena is located at 2510 Scenic Drive South. The facility is serviced by Bus Routes #12 and #20. However Routes 22, 23/24 also go by the venue.

For more detailed information on Lethbridge Bus Routes Click Here.

Pucks flying into spectator areas can cause serious injury. Please be aware of flying pucks. In the case that you or someone in your party is injured, you will be assisted by our First Aid team immediately.

Bag Searches 
If you are carrying a purse, large bag or backpack, please be advised that for the safety and security of our fans, the venue only allows small handbags or baby bags into the venue.  We advise you to leave your backpacks and large bags either at home or locked in the trunk of your vehicle. You should also be aware that all bags are subject to a search before you are allowed into the venue.

Pat Downs 
Some events may involve a full pat-down search.  Fans that refuse to submit to either a visual or pat-down search will be refused entry and will receive a refund on their ticket purchase.

*Guests found in possession of contraband items will be asked to remove items from the arena or dispose of them.  Guests who refuse to comply will be subject to ejection from the venue and Lethbridge Police Service will be contacted.

In compliance with the City of Lethbridge By-Law #5372, the venue is a smoke free facility. 

This includes cigarettes, cigars, cannabis, vapes, and any product deemed to be smoking by law.

If you require special seating of any kind, please let the South Country Co-op Ticket Centre know right away so we can accommodate these special requests to the best of our ability. 

Ticket Centre - 403-329-7328
or come in and see us! 
VisitLethbridge.com Arena
2510 Scenic Drive S 
Lethbridge, AB 
T1K 1N2

The venue requests all guests remain seated during events. Depending on the demographics of the event (such as concerts) standing may be accepted as normal protocol.  Standing on seats or any other building structure is not permitted at any time and may result in eviction from the event.

If necessary, guests may bring strollers to events at the facility. All strollers must be collapsible and may not be left on the concourse or in any way cause an obstruction to other guests. The venue is not responsible for any lost, stolen or damaged strollers.

During hockey games, a cooler building temperature is maintained to provide a suitable ice surface for play. For other events where the ice is covered with an insulated sub-floor the building will be maintained at a comfortable room temperature. 

Female Washrooms are located on the main concourse, Ice Level, and Suite Level in Sections: M and O.

Male Washrooms are located on the main concourse, Ice Level, and Suite Level in Sections: G and D.

Family Washrooms are located by Concession 2 & 4 (Sections NN & FF).

As of November 3, 2021; 

Due to operational changes, walking is no longer available.

Prepaid tickets purchased over the telephone or the internet can be picked up at the South Country Co-op Ticket Centre (NE doors) or at the Yates Theatre location.  
Photo identification and the original credit card used to purchase the tickets are required for pick-up. 

The venue has a wheelchair on site for customers to use as required for access into and out of the venue. Please visit the Guest Services Desk (located in through the NE entrance of the arena doors) or the Ticket Centre for access.